June 4th, 2013
When The Dolls House Emporium was acquired by MyHobbyStore Retail at the start of springtime, it marked the end of...
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The Dolls House Emporium is a world leader in 1:12 scale dolls’ houses, miniatures and accessories. Our reputation is built on a number of core values which make us unique in our product and service offering.
Our designs are original and authentic, protected by designright and copyright, and carry the company emblem as a mark of quality. The eclectic range evolves each year through ongoing research and investment in design, innovation and quality.
The extensive range of over 30 houses and 2,500 associated items (such as furniture, lighting, decoration and accessories) has something for everyone, whether they are new to the hobby or an experienced adult, teenage or junior collector. Houses are available to buy as unpainted kits; in Quickstyle kits, which come externally decorated with white painted internal walls and fixtures – and fully finished as build houses, carefully constructed by in-house skilled craftsmen.
This is a truly therapeutic and relaxing hobby that can be enjoyed and shared with friends and family. Houses from The Dolls House Emporium inspire collectors to realise their true creative potential and create family heirlooms to pass on through the generations.
The Dolls House Emporium operates from its 65,000sq ft premises in Ripley, Derbyshire. We sell direct to the consumer through an annual mail order catalogue; at our award winning website www.dollshouse.co.uk; our retail shop in Ripley, regular sales promotions and incentives, and a full customer service team.
The Dolls House Emporium shop provides an opportunity for customers to view the entire range of houses and accessories; benefit from additional special items that are not featured in the catalogue, seek advice from experienced staff, and meet with other collectors over a coffee and exchange hints, tips and experiences.
Overall, we aim to offer our customers choice, quality and value for money. This is all backed by an excellent service that includes same-day despatch, a no-quibble guarantee, free UK returns, valuable after-sales service and product support across all sales channels throughout the UK and the rest of the world. We are proud to have won numerous awards for outstanding customer service and have a strong management philosophy.
As well as selling direct to the consumer, The Dolls House Emporium also retails through approved stockists who receive loyalty incentives, free local stockist catalogues and free monthly sales promotional catalogues, together with point of sale material and support from our dedicated trade customer service team. As a company we aim to be fair and equitable in our approach to trade partners.
The Dolls House Emporium values the views of its customers and staff – and we proactively seek and act on feedback on a continuous basis. This powerful combination of excellent products, offers, customer service and support means The Dolls House Emporium has built a loyal customer following and a high level of new customers as a result of referrals from their friends and family.